These general terms and conditions of sale exclusively govern the contractual relationship detailed below between each customer\/user and the merchant Restaurar&Conservar.<\/p>\n
These general terms and conditions of sale are the only ones applicable and supersede all other conditions, except for prior express written agreement.<\/p>\n
We consider that when the order is validated, the customer automatically accepts our general terms and conditions of sale.<\/p>\n
By connecting to the website, the customer agrees to abide by the General Terms and Conditions as well as the Terms of Use.<\/p>\n
1. Product availability:<\/b><\/p>\n
Restaurar&Conservar respects the delivery times of an order as long as the item is available. When you select a product, its availability\/stock is immediately displayed. If there is a stock shortage that does not include all the products in the order, you must either partially confirm or completely cancel your order.<\/p>\n
If one of the ordered products is unavailable, Restaurar&Conservar will contact the customer by email or phone within 3 days of the order date to inform them of the new delivery date.<\/p>\n
However, if the customer refuses to meet the delivery deadline, Restaurar&Conservar will proceed with a partial or full refund of the order amount.<\/p>\n
If the product you are looking for is listed as “unavailable,” we offer an alert system and you will be notified by email when it becomes available.<\/p>\n
2. Exchanges and returns:<\/p>\n
This right of return can only be accepted for products in their original and complete condition (intact packaging, accessories, manuals) within 14 days. Products returned incomplete, damaged, or used by the customer will not be accepted.<\/p>\n
Shipping costs, if applicable, will not be refunded as they are expenses outside the scope of the service purchased. The customer is responsible for the shipping costs of the order and the return shipping costs of the product(s).<\/p>\n
The customer will be reimbursed via bank transfer if payment was made by bank transfer. After the technical evaluation, the refund will be processed within 20 days.<\/p>\n
Please note that we do not accept exchanges or returns of the following products: PPE (Personal Protective Equipment); document supplies, erasers, tapes, papers and cards; cutting tools such as gouges, knives, saws and others, including tools that come without a seal; we do not accept exchanges or returns of resins, silicones, oils, chemicals and other reagents, even with an intact seal.<\/p>\n
3. Prices:<\/b><\/p>\n
The prices shown on the website are in Euros, including taxes and duties. Delivery charges are the responsibility of the customer and are charged at the end of the order, depending on the products selected.<\/p>\n
Restaurar&Conservar reserves the right to modify prices at any time; however, it attempts to apply the rates in effect that were indicated on the website at the time the customer places the order.<\/p>\n
Please note that if the price shown is incorrect and clearly ridiculously low, regardless of the cause (computer bug, manual error, technical error, etc.), the order will be cancelled, even if it has already been confirmed.<\/p>\n
4. Product information:<\/b><\/p>\n
The photographs that illustrate the products are not part of the contract and do not replace any commitment on the part of Restaurar&Conservar.<\/p>\n
With regard to technical specifications and product descriptions, the information contained herein was provided by our partners or suppliers. Restaurar&Conservar disclaims all responsibility for the accuracy of its content.<\/p>\n
5. Delivery methods:<\/b><\/p>\n
Products purchased on the website are delivered to mainland Portugal.<\/p>\n
Restaurar&Conservar does not deliver to PO boxes. Your order will be delivered to the address you provide at the time of purchase.
\nWhen a product is in stock, the time between when you place your order and the date the carrier first attempts to deliver to your address depends on a combination of the following factors:
\n1. Shipping time (24 to 48 hours) = payment validation + order preparation + order delivery to the carrier.
\n2. Delivery time from the carrier is up to 72 hours. You will receive notification of the start of this period upon receipt of the “Order Shipment” email.
\nThese delivery times are indicated in business days. Please note that returning the delivery or not collecting the order at the PickUp point will incur a return fee equal to the delivery cost.<\/p>\n
Restaurar&Conservar offers you several delivery options:<\/p>\n
Products can be ordered online and then picked up in store.<\/p>\n
– The products will be delivered by the carrier. In this case, delivery times are indicative and therefore considered valid when there are no physical or structural impediments (for example: incorrect addresses or force majeure events).<\/p>\n
If the order is not received within the indicated timeframe, an investigation will be conducted with the carrier. The customer must contact Restaurar&Conservar by phone or email to report the situation.<\/p>\n
During the verification period, no refund can be issued, as the loss of the order must be verified and confirmed. The customer has the right, upon receiving their order, to open the packaging to check if the product matches what was ordered and if it has no external defects. If the product is not the one ordered or has visible defects, Restaurar&Conservar advises the customer to refuse delivery, fill out the form provided for this purpose, and return the product to the carrier, who will handle the return.<\/p>\n
What to do at the time of delivery:<\/p>\n
1. Check that the packaging is in perfect condition.<\/p>\n
2. Open the package and ask the delivery person to wait for verification (this is a customer right).<\/p>\n
3. Check if the product matches the order placed and if it has no visible defects. If everything is in order, accept the delivery.<\/p>\n
Consequently, and in order to avoid any delay, the customer should inform us at the time of purchase:<\/p>\n
– An email address;<\/p>\n
– A direct mobile or landline contact number so that the carrier or R&C can contact you at any time of day;<\/p>\n
– It is essential for efficient delivery to indicate the best time when the carrier can successfully deliver your order.<\/p>\n
Important Notice:<\/u><\/em><\/p>\n If the order is not delivered due to the recipient’s absence or unavailability, a re-delivery fee will be charged upon the second delivery attempt (the amount will be equal to or less than the original shipping cost). In case of return of the undelivered order, the recipient will be charged for all expenses related to this process (the amount will be equal to or greater than the original shipping cost).<\/p>\n 6. Payment Methods:<\/b><\/p>\n – Payment in cash or ATM (debit card) in store.<\/p>\n Payment by bank transfer is subject to the following conditions: To simplify the processing of your order, whenever possible, please remember to include the order reference when making the bank transfer. If you need the goods urgently, please send a copy of the payment receipt via email after making the bank transfer.<\/p>\n After payment confirmation, Restaurar&Conservar will prepare and ship the order to the indicated address, which may take 1 to 3 business days.<\/p>\n – We currently do not offer cash on delivery.<\/p>\n 7. Product Guarantees:<\/b><\/p>\n The products for sale on the website are covered by various types of commercial warranties defined below. The customer’s subscription to these commercial warranties does not preclude the application of the legal warranty of conformity under the following legal conditions for any material sold by Restaurar&Conservar on the website.<\/p>\n To be in accordance with the contract, the products must: After a technical evaluation, if a conformity defect is found, the product will be brought into conformity at no cost to the customer; however, if the defect results from misuse by the consumer, then the costs of shipping, technical evaluation, and return will be the responsibility of the consumer.<\/p>\n Please note that for electrical appliances, any non-conformity found within a period of 2 years from the date of delivery of your order is covered by this legal guarantee.<\/p>\n Regardless of the type of problem, we advise you to send the purchase receipt along with the non-conforming product.<\/p>\n Furthermore, we remind you that the legal guarantee may not apply or may only partially apply in some cases such as: In general, manufacturer warranties do not cover: We further inform you that general warranties apply between private consumers and sellers; general rules do not apply to professional buyers acting on an individual basis, companies, or entities (a consumer is a person to whom goods, services, or any rights intended for non-professional use are supplied). In the case of a relationship between a professional buyer (company, institution) and a seller, only warranties against manufacturing defects are valid, in which the professional, entity, or company has a maximum period of 6 months to inform that the equipment arrived with a manufacturing defect, as indicated in the Portuguese Civil Code, agreement no. 2 of article 921. In the case of repair of equipment sold to a professional buyer, Restaucon LDA will contact the professional buyer and the equipment manufacturer for the repair of the equipment, without prejudice to the seller.<\/p>\n 8. Data Protection Policy:<\/strong><\/p>\n Restaurar&Conservar is committed to respecting the privacy and confidentiality of the personal data provided to it. This data is processed in accordance with the General Data Protection Regulation (GDPR), and we have adopted administrative and technological measures to ensure its compliance. Collection and Use of Personal Data<\/strong> The personal data collected by Restaurar&Conservar is essential for the proper execution of commercial transactions and\/or provision of services (invoicing, collection), customer administration, conducting audits, and providing information about our products and services. The transmission of personal data to governmental institutions and authorities is only done within the scope of mandatory national legal requirements.<\/p>\n Personal Data Security Measures<\/strong> The data collected through our computer systems is transmitted via the Internet using the secure SSL protocol. This type of communication is not inviolable, but it currently corresponds to best market practices. Additionally, the data is stored in encrypted databases, and periodic data backups are performed to minimize the likelihood of data loss in case of storage system failure.<\/p>\n Our computer systems are regularly updated to ensure they always operate on the most stable and secure operating system versions available. We have an active firewall and antivirus to guarantee that, if there is any security breach at the IT level, we can detect it as quickly as possible.<\/p>\n We use cookies to make browsing our websites as easy as possible for the User. Cookies are associated only with an anonymous User and their computer and do not provide references that allow us to deduce the User’s personal data. The User may configure their browser to notify them and reject the installation of cookies sent by Restaurar&Conservar, but this procedure may affect the normal functioning of the website.<\/p>\n We use Google products for statistical access information and to optimize the user’s browsing experience on our website.<\/p>\n EU General Data Protection Regulation<\/strong> Restaurar&Conservar guarantees all Users the following rights: Access to personal data held by Restaurar&Conservar: how, where and for what purpose it is processed; Right to be forgotten \/ not contacted;<\/p>\n Tem o direito de aceder aos seus dados pessoais, retirar qualquer consentimento de utiliza\u00e7\u00e3o dos mesmos ou pedir para que sejam eliminados da nossa base de dados. To do so, simply send an email with your written request to info@restaurarconservar.com<\/p>\n (In the case of a data deletion request, we have 30 days to respond to the request, and we will proceed with the deletion provided that it does not conflict with any legal basis we may have for processing that data).<\/p>\n Restaurar&Conservar is committed to the following obligations to Users, in accordance with the EU GDPR: Transparency of privacy policies and explicit consent; Data protection by design and by default; Strengthening of data security policies and procedures; Procedures in case of data breach (notification within 72 hours to the authorities and data subjects).<\/p>\n
\nThe bank transfer must be completed within 3 days of placing the order.
\nAfter this period, the order may be archived or canceled;<\/p>\n
\n1) correspond to the description on the website at the time of ordering;
\n2) be recommended for the use for which products of the same type are normally intended or any other special use sought by the customer, with the customer having been informed by Restaurar&Conservar before ordering and the order having been formally accepted;
\n3) present the usual quality and performance of a product of the same type expected by any consumer, taking into account the nature of the product and the characteristics described on the website.<\/p>\n
\n– repair of damage resulting from a cause external to the appliance (for example, an accident, shock, current fluctuation, oxidation, presence of sand, etc.);
\n– customer liability resulting, for example, from use or installation not in accordance with the manufacturer’s specifications;
\n– harmful use;
\n– any defect of conformity, known to the customer at the time of ordering.<\/p>\n
\n– the replacement of consumables (batteries, bulbs, fuses, wear and tear, etc.);
\n– abnormal or non-compliant use of the products;
\n– damage caused by intervention from a repairer not authorized by the manufacturer;<\/p>\n
\nThis privacy policy aims to comply with the provisions of Regulation No. 2016\/679 of the European Parliament and of the Council of 27 April 2016.<\/p>\n
\nWithin the scope of our business relationship as a client | supplier and\/or potential client | supplier, we collect information that is made available to us directly by the User through our electronic platform (website).<\/p>\n
\nWe use physical, technological, and administrative security measures to protect information from potential destruction, loss, unauthorized alteration, disclosure, unauthorized access, data transfer to other entities, or other accidental or unlawful events. Our employees have confidentiality agreements and are required to maintain absolute secrecy.<\/p>\n
\nRestore&Conserve guarantees compliance with the new General Data Protection Regulation (GDPR), in force since May 25, 2018.<\/p>\n